TRA Connect 1.9

The Telecommunications Regulatory Authority (TRA) of Bahrain has introduced the TRAConnect mobile application, designed to streamline customer service and enhance user engagement. The app aims to address customer issues efficiently and conveniently, minimizing the need for direct communication through calls.

Key features of the TRAConnect app include:

• Complaints: Enable users to submit complaints without the need for phone calls.
• Suggestions: Offer a platform for users to provide feedback on improving TRA's services.
• Enquiry: Facilitate quick inquiries regarding service-related questions.
• Social Media Login: Convenient access via social media accounts without creating a separate profile.
• My Records: A history feature for tracking previous complaints, suggestions, and inquiries.

The app also includes specialized features that cater to users' specific needs:

• Speed Checker: Test the speed of both Wi-Fi and mobile data networks.
• Speed Test History: Save and compare previous test results for analysis.
• Report Connect Issues: Simplify the process of reporting connectivity problems with a single click.
• Coverage Map: Visualize service coverage within Bahrain, allowing users to assess provider availability.
• Share Your Speed Test History: Easily send speed test results to service providers when assistance is required.

The app also features general information pages designed to enhance user understanding and accessibility:

• About TRA: Learn more about the authority's mission and functions.
• Career Page: Explore job opportunities within TRA.
• Media Center: Access the latest news, press releases, annual reports, multimedia content, and informative resources.
• Contact Us: Information on how to reach TRA for further assistance.
• FAQ: Find answers to commonly asked questions.
• Privacy Policy: Understand the data protection measures in place.
• Notifications: Stay informed about updates and alerts relevant to users.

The TRAConnect app is available in both English and Arabic, catering to a diverse customer base in Bahrain.

This app presents an effective solution for those seeking efficient communication with the TRA, enhancing overall customer experience in managing telecommunications services.